I’d initially wanted to title this post “Honest Review of RedMart…” but figured there might be people who will think I’m implying their reviews aren’t honest. Clearly, there’s a difference between a sponsored blogpost versus a paying customer’s experience of the same company’s services. So I’m just going to share about my very first RedMart order, placed this month, and my account of how it went. Truth be told, I was very curious about whether “delicate” items would get crushed during the handling and delivery. So I ordered, among other things, a tray of eggs and a loaf of Sunshine bread together with a whole honeydew and a whole watermelon! 😀 Plus, there were TEN 1.5-litre bottles of Ayataka green tea. You can probably already picture in your mind all the fragile items getting crushed in the back of a van, right? So what was smashed during delivery?! Read on… 😀
#1: (Some) groceries are cheaper online
I’m not exactly crazy about Ayataka unlike some of my pals, but the reason I bought 10 bottles from RedMart is because it’s much cheaper than if I went to a supermarket nearby to get it. It’s mind-boggling how I can lug home all these heavy bottles and still be paying a premium compared to someone else who clicks a few buttons at home and waits for it all to be delivered. I don’t remember the exact pricing now but when I was clicking around the site, I found the Ayataka drinks about 30% cheaper than when I got them at ntuc.
The chicken’s about the same price, though, but way smaller. I like being able to select the plumpest chicken at the supermarket. 😀 So I guess I’m still buying whole chickens in person.
#2: Fragile items will (not) get squashed
And even if they do get damaged during handling or delivery, I’m sure you can request for a refund. Remember to take pictures!
It was my first time trying Sunshine’s Hokkaido Milk Toast and OMG, it is the best! I like it so much that I even ate the top and bottom slices, which I usually let someone else at home have. 😀
The delivery guy wheeled his trolley up to my doorstep and it looked like he had different boxes for the items. Perhaps one that keeps stuff cool (like the chicken), another to separate the heavy items like the drinks and fruit from the fragile ones like the bread and eggs.
#3: The fruits and veggies are fresh (if you eat them immediately)
I checked that everything looked good when I received my order, so I didn’t think too much about keeping the fruits at home for a day or two before cutting them open. The delivery happened on a Tuesday, and by Thursday, I noticed a bad smell coming from the bag with the honeydew in it.
This had happened:
I sent redmart an email, attaching pictures of the rotting (or rotten) honeydew, and they very quickly processed a refund. You can choose to have a refund in redmart credits for your next purchase or get it refunded via your payment method.
#4: You create more waste: an extraordinary number of plastic bags
I think I’ve watched too many ads. Delivery people usually hand over a bag of groceries in those ads and perhaps it’s a brown paper bag, or a sturdy looking carrier that can contain everything from milk cartons to green veggies.
What I did not expect was for my order to come in so many plastic bags. Watermelon’s in a bag. Honeydew is in another. Bread’s in a bag. Potatoes in another bag. And so on. I ended up collecting so many of redmart’s plastic bags!
And the quality of the bags isn’t too great either; many had holes in them so they’re not exactly the best for lining trash bins or your wet umbrella (imagine the leaks!) The only good thing is that they are supposedly oxo-biodegradable.
#5: It’s so impersonal a drone might as well have been sent
Once again, I’ve been deceived by ads. Remember that smiling delivery guy who shows up at your doorstep with the groceries you’ve ordered? Well, I received an (automated) SMS about 5 minutes before he showed up at my door.
I opened the door, said Hi (and got no reply), and he held out the two packs of redmart facial tissues I’d ordered, with a delivery note in between. Butter fingers kicked in, and I actually dropped the tissue pack placed below. Then he passed me bag after bag. Eventually he asked me to sign on the device (with a cracked screen) he held. And he was gone.
No greeting, no verification if our household was indeed the one which had placed the order, no goodbye.
I’d read another blogger’s (sponsored) review and she said the delivery guy even asked her to check if the eggs were damaged during the delivery ‘cos he’d quickly get her some new ones. She was amused that he had a hidden stash of eggs somewhere, and was clearly impressed. As for my delivery guy… well, never mind.
Many people have misconceptions about online grocery shopping: that produce won’t be fresh, that fragile items like bread and eggs will be damaged, and you should only purchase bulky items like toilet paper, milk powder, diapers, etc.
From this first experience of shopping on redmart, I’d say that I got a good bargain on items like the green tea and chocolates so I won’t hesitate to make a second purchase if the price is right. But for items like poultry, I’ll want to visit a physical store and make my own selection.
And oh, I’d purchased a Fave voucher before shopping on RedMart. I’d paid $5 for a $20 RedMart voucher. So that offered significant savings already. The voucher’s still available on Fave if you’re keen. 🙂